What is the Salesforce Field Service Virtual Appointment Extension?

With the onset of the Covid-19 pandemic, eVerge Group quickly delivered a solution that enabled our FSL customers to deliver a virtual site visit. This enabled business to continue and grow throughout this challenging time. This solution eliminated field service drive time and can be used anytime.

Benefits of the Salesforce Field Service Virtual Appointment Extension

• Online appointment scheduling front end where customer can choose from available FSL appointments

• Syncs with native FSL calendar and dispatch board

• Utilizes native FSL resource assignment rules

• Expanded service window by eliminating drive time

• Capability to add appointments during a standard day

• Applicable for following use cases:

  Residential and commercial construction

  Healthcare

  Technical Support

  Professional Service consultations