Salesforce
Service Cloud
Our Experience in Salesforce Service Cloud
eVerge transforms Contact Centers for customer service, inside sales, helpdesks, 311, and partner support to Service Cloud on the Salesforce.com platform. With our vast experience, eVerge consultants develop state of the art Contact Center solutions, leveraging the technology available in the Salesforce.com platform, including Case Management, Knowledge Management, CTI, Community Cloud, and mobile/remote solutions.
Benefits of Salesforce Service Cloud
Deploy a complete Contact Center
Improve Contact Center Metrics:
First Call Resolution RatesAverage Handling Time (AHT)Decrease Call Abandon RateImprove SLA ComplianceImprove Agent ProductivityReduce Cost of ServiceTake advantage Salesforce Lightning
Leverage Einstein
Enable Multiple Channels (phone, chat, email, web, and social)
Integrate with industry leading 3rd party apps from the AppExchange
Reports and Dashboards to manage Contact Center performance
Our Services Portfolio for Salesforce Service Cloud
Implementation
Legacy Migration
Strategy
Health Check
Continuous Support (eVerge Live)
Enterprise Integrations
Get Started with Salesforce Service Cloud Today!
Schedule A Consultation
Wow, impressive is an understatement! In a short time, the eVerge team enabled Virtual In-Home Appointments using the Salesforce platform. We weren't even sure that this was possible, but COVID necessitated this key functionality . This is high performance teamwork from eVerge in action and demonstrates the power of Salesforce Sales and Field Service Clouds.
Our Methodology
eVerge’s proprietary PrecisionFit® Methodology enables project teams to consistently deliver business value to clients through the implementation of cloud technology solutions that align to pre-built features and support the rapid deployment of software solutions demanded by clients today.
The PrecisionFit® Methodology leverages the industry standard Unified Process but tailors it by incorporating extensive implementation experience and finely-honed intellectual capital while working within the Agile framework.
PrecisionFit®’s unique focus on Data Harmonization, Active User Involvement, Iterative Prototyping, Knowledge Transfer, and Change Management ensures that eVerge solutions deliver value time and again.
